Shipping policy
Order Fulfillment
We carefully prepare tableware orders for shipment and take reasonable steps to ensure products are packaged appropriately before dispatch.
Order Processing Time
After successful payment confirmation, orders are generally processed within:
1–3 Business Days
Processing includes order verification, product preparation, packaging, and fulfillment.
Shipping Time
After the order has been dispatched, the estimated transportation period is:
3–7 Business Days
Estimated Total Delivery Time
The combined estimated timeframe for processing and transportation is approximately:
4–10 Business Days
Tracking Information
Once an order has been shipped, tracking information will be sent to the email address provided during checkout when tracking is available.
Tracking activity may take some time to appear after the carrier receives and scans the package.
Shipping Delays
Delivery estimates may be affected by circumstances outside our control, including:
- Carrier delays
- Severe weather
- Public holidays
- Seasonal shipping volume
- Transportation disruptions
- Incorrect or incomplete shipping information
If your package appears to be significantly delayed, please contact our customer support team.
Address Information
Customers are responsible for providing an accurate shipping address at checkout. If you notice an error after placing an order, contact us as soon as possible. Address changes cannot be guaranteed once an order has entered the fulfillment or shipping process.